rajaketePrivacy Policy

This page describes what we collect when you use rajakete and how we keep that data protected. We collect personal information to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-money-laundering regulations. Our data handling practices are transparent, and you have rights to access, correct, or request deletion of your information.

We store your data on encrypted servers and do not sell it to third parties. We disclose information only when required by law (financial regulators, law enforcement) or when necessary for payment processing and service delivery. This policy covers your account on rajakete, your game activity, your payment history, and your interactions with our support team.

Our privacy practices comply with applicable data-protection laws in the jurisdictions where rajakete operates. If you have questions about how we handle your data, or if you wish to exercise your data rights, contact our support team in English during business hours via the help menu in your rajakete account.

What data we collect on rajakete

We collect the following categories of information when you use rajakete:

Account information: email address, phone number, username, date of birth, and password (hashed and encrypted).
Identity documents: government-issued ID (e.g. passport, national ID card), proof of address (utility bill, bank statement), and photos of these documents for KYC verification.
Payment information: payment method used (e.g. DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank transfer), transaction amounts, dates, and status. We do not store full credit-card numbers or bank-account numbers; payment processors handle sensitive payment data under their own encryption.
Device and access information: IP address, device type, browser type, operating system, and approximate location based on IP.
Game activity: game sessions played, wagering amounts, tournament leaderboard positions, session duration, and game outcomes.
Communication: emails, in-app messages, and support tickets you send to our team.

Note: We do not collect biometric data, health information, or any sensitive personal data beyond what is necessary for account verification and regulatory compliance.

How we use your data on rajakete

We use the information we collect for the following purposes:

Account creation and verification: We verify your identity and eligibility to use rajakete by checking your ID and proof of address against our KYC requirements.
Payment processing: We securely process your deposits and withdrawals through our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks).
Fraud prevention and compliance: We monitor for suspicious account activity, money-laundering patterns, and violations of our terms. We retain transaction records for at least five years to comply with anti-money-laundering regulations.
Game administration: We track your game activity, tournament participation, and leaderboard standing to administer fair tournament rules and settlements.
Customer support: We use your account information to respond to your help requests, investigate account issues, and recover lost accounts.
Regulatory reporting: We may disclose limited information to financial regulators or law enforcement if legally required.

We do not sell your personal data to marketing companies, advertisers, or data brokers. However, we share limited information with service providers who help us operate rajakete:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, and banks (mobile banking, local payment, online payment, e-wallet) receive transaction details needed to settle your deposits and withdrawals.
Cloud infrastructure providers: We store rajakete's data on encrypted cloud servers; these providers act as data processors and are bound by confidentiality agreements.
Compliance and KYC vendors: Third-party services may verify your identity documents and check your details against sanctions lists for regulatory compliance.
Email and communication providers: We use third-party email services to send you account notifications and support responses.

All third-party processors sign data-protection agreements committing them to confidentiality and security standards equivalent to our own. We do not permit them to use your data for their own marketing or other purposes.

Key data protection measures on rajakete

All data in transit and at rest is encrypted using industry-standard protocols (TLS 1.2+, AES-256).
Access to your personal data is restricted to rajakete employees and authorized contractors on a need-to-know basis.
We conduct regular security audits and penetration tests to identify and fix vulnerabilities.
Sensitive data (ID documents, payment details) is segregated from general account data and subject to additional access controls.
We maintain breach-notification procedures; if we detect unauthorized access to your data, we notify you immediately and any applicable regulators.

Your rights regarding your data on rajakete

You have the following rights with respect to your personal data held by rajakete:

Right of access: You may request a copy of all personal data we hold about you. Contact our support team via your rajakete account, and we will provide a CSV file of your account information, transaction history, and other records within one business week.
Right of correction: If you believe any information in your rajakete account is inaccurate, you can update your profile directly (name, email, phone) or contact support to correct identity documents.
Right of deletion: You may request deletion of your rajakete account and associated personal data, subject to regulatory retention requirements. We will delete most data within 30 days; however, KYC documents and transaction records must be retained for at least five years for anti-money-laundering compliance.
Right to data portability: You may request a copy of your data in a portable format (CSV, JSON) suitable for transfer to another service.

To exercise any of these rights, contact our support team in English via your rajakete account dashboard or email. We will respond to data-rights requests within one business week. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our team can assist in English during standard business hours (Monday–Friday, 09:00–18:00 Southeast Asia timezone).

How long we keep your data

Our data-retention periods depend on the category of data and applicable legal requirements:

Active account data: We retain your email, phone, profile information, and game history for as long as your account is active and for two years after account closure (for support and dispute resolution).
KYC documents: Government-issued ID copies and proof of address are retained for at least five years after your last withdrawal, in compliance with anti-money-laundering regulations.
Transaction records: Deposit and withdrawal records, including payment method and amount, are retained for at least five years for regulatory reporting and audit purposes.
Communication logs: Support emails and tickets are retained for one year after resolution, then archived or deleted.
IP and device logs: Temporary access logs (IP address, device type, session timestamp) are retained for 30 days for security monitoring.

Cookies and tracking technologies

rajakete uses cookies and similar technologies to enhance your experience:

Session cookies: We use session cookies to keep you logged in to your rajakete account during your browsing session. These cookies are deleted when you log out or close your browser.
Preference cookies: We store your preferred language, timezone, and notification settings in cookies so rajakete remembers your choices on your next visit.
Analytics cookies: We use analytics services (e.g. website traffic, page-load times) to improve rajakete's performance. These do not identify you personally.
Security cookies: We use cookies to detect and prevent fraud, unauthorized access, and abuse of the rajakete platform.

Most browsers allow you to control cookie preferences. You can disable non-essential cookies through your browser settings; however, disabling session or security cookies may limit your ability to use rajakete.

International data transfers

rajakete operates globally, and your personal data may be stored and processed in servers located outside your home jurisdiction (e.g. on cloud infrastructure in different countries). By using rajakete, you consent to the transfer and processing of your data internationally. We ensure that all international transfers are subject to the same encryption and security standards as if data remained in your jurisdiction. We also comply with applicable data-transfer regulations (e.g. standard contractual clauses) where required by law.

Contact us about privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal information, contact our support team via your rajakete account dashboard in English. We respond to privacy inquiries within one business week. For formal data-protection complaints, you may also contact your local data-protection authority or privacy regulator if applicable in your jurisdiction.

Privacy policy updates

We may update this privacy policy from time to time to reflect changes in rajakete's operations, legal requirements, or data-protection practices. When we make material changes, we will notify you via email and in-app notification. Your continued use of rajakete after such updates constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed of how we handle your data.

This privacy policy is effective as of the date shown at the bottom of this page. rajakete's privacy practices are designed to protect your personal information while enabling us to provide reliable service across our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Legal and jurisdiction information

Service availability

rajakete's services, including all games, betting markets, live-dealer tables, tournament events, and payment processing, are available only in jurisdictions where applicable local law permits online gaming, wagering, and casino services. We do not represent or warrant that rajakete is legal in every location; instead, we operate only where local law allows. Our platform implements geographic access controls to restrict service to supported jurisdictions, though no technical system is perfectly foolproof. If you access rajakete from a jurisdiction where our services are prohibited by law, your account may be suspended or terminated without notice, and any balance may be forfeited in accordance with our terms and conditions. We assume no liability for loss of funds, account closure, or other consequences arising from unauthorised access from restricted jurisdictions. The legal status of online gaming varies widely across countries, regions, and municipalities; some jurisdictions permit specific forms of online gaming under government license, while others prohibit all forms entirely. rajakete does not make legal determinations about the applicability of our services in any specific location. If you are uncertain whether rajakete is legally accessible in your jurisdiction, we strongly recommend verifying this with a qualified legal professional or regulatory authority in your area before opening an account or depositing funds.

Account eligibility

To open and maintain a rajakete account, you must meet all legal eligibility requirements applicable in your jurisdiction of residence. These requirements typically include a minimum age threshold and legal residency status, though rajakete does not establish a single global eligibility standard; rather, we defer to applicable law in each user's jurisdiction. During account creation, we collect personal information—name, date of birth, government-issued identity documents, and proof of address—to verify your eligibility and comply with anti-money-laundering and know-your-customer standards. Our verification process may take 1–2 business days. If our verification determines that you do not meet the legal requirements of your jurisdiction, or if you have provided false or incomplete information, your rajakete account will be closed immediately and any balance returned (subject to any regulatory holds or legal deductions). We reserve the right to request additional verification documents and to re-verify eligibility at any time. All rajakete accounts must be opened and operated by the account holder personally; third-party, proxy, or joint accounts are strictly prohibited and will be terminated without recourse. If you become aware that you no longer meet eligibility requirements (e.g. you move to a jurisdiction where rajakete is prohibited), you are responsible for closing your account immediately.

Local-law responsibility

Each user of rajakete bears sole responsibility for verifying that access to and use of the platform complies with the laws and regulations applicable in their own jurisdiction before opening an account, depositing funds, or engaging in any activity on rajakete. rajakete provides no legal advice and makes no representation regarding the legal status of our services in any specific location. You must independently research, understand, and comply with all gambling, gaming, wagering, and online-services laws applicable in your jurisdiction. Different jurisdictions have vastly different rules—some prohibit all forms of online gaming entirely, others permit it under specific government licenses and regulations, and still others have unclear or rapidly evolving legal frameworks. It is entirely your responsibility to ensure that your use of rajakete complies with applicable law. If your jurisdiction subsequently enacts legislation prohibiting rajakete or online gaming generally, you are responsible for ceasing use immediately. Continued use of rajakete after such legislation becomes effective in your jurisdiction constitutes a violation of that law, and rajakete bears no responsibility for any legal consequences, fines, penalties, or other losses you may incur.

Data and privacy scope

We collect personal data—including name, email, phone number, date of birth, government-issued identity documents, proof of address, IP address, device information, and payment method details—as part of account creation, identity verification, anti-money-laundering compliance, fraud prevention, payment processing, and service provision. This data is used to verify your identity and eligibility, detect and prevent money laundering and fraud, process your deposits and withdrawals through payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI), maintain account security, and fulfil legal and regulatory reporting obligations. Your data is stored on encrypted servers and is not shared with third parties except as required by law (financial regulators, law enforcement) or as necessary for payment processing and service delivery. You may request access to, correction of, or deletion of your personal data by contacting our support team via your rajakete account, subject to legal retention requirements; we are obligated to retain KYC documents and transaction records for at least five years to comply with anti-money-laundering legislation. Our complete data practices are described in detail in this privacy policyWe use standard industry encryption and conduct regular security audits; however, no security system is completely immune to breaches, and we cannot guarantee absolute protection against unauthorised access.

Contact for legal inquiries

If you have questions regarding the legal status of rajakete in your jurisdiction, or if you wish to report a legal or compliance concern, contact our support team via the help menu in your rajakete account or through the email address provided in your account settings. We respond to legal and compliance inquiries in English during standard business hours (Monday–Friday, 09:00–18:00 Southeast Asia timezone). Response times vary depending on the complexity of your inquiry; routine questions typically receive a response within 1–2 business days, while complex legal or investigative matters may require additional time. rajakete does not provide personalised legal advice; however, our compliance team can clarify our terms and conditions, explain our verification and payment procedures, and direct you to relevant regulatory information. If you believe rajakete is operating in violation of your jurisdiction's law, or if you wish to lodge a formal legal complaint, you may contact our compliance department (email address in your account settings) or reach out to your local gaming regulator or law enforcement agency directly. All legal complaints and inquiries submitted to rajakete are logged and reviewed in accordance with our standard record-retention and compliance-review procedures.